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Organizations are constantly seeking innovative ways to measure, manage and reduce IT-related costs as well as receive a higher return on investment for their IT-related assets. To attain a low IT total cost of ownership (TCO), it is important to analyze cost cutting measures in areas such as:
- Hardware: Costs of purchase, implementation, deployment and maintenance
- Software: Costs of licenses, upgrades, training and support
- Network Infrastructure: Costs of network hardware, software and telecommunications
- Personnel: Costs of IT personnel and management time for testing and other tasks
- Security: Costs of potential breaches including loss of reputation and recovery costs
- System downtime: Costs of failure, outage, reduced performance and recovery
- Facilities: Costs of real estate, maintenance and utilities
For small and medium-sized call centers and branches, reducing expenses in these areas can generate significant savings as well as improve IT efficiency.
NICE Perform eXpress delivers small and medium-sized call centers and branches an affordable, all-in-one solution specifically designed to meet their unique requirements. A highly cost effective solution, NICE Perform eXpress has a considerably low TCO by providing:
- All-in-one solution on a single entry level commercial server to save on hardware and maintenance costs
- Small footprint to reduce facility costs
- Thin client browser-based web application
- Centralized administration and storage either locally or at a remote data center to improve administration and maintenance while reducing the costs associated with additional hardware, software, on-site IT personnel, security and system downtime
- Simple and rapid deployment and installation to reduce IT personnel-related costs
- VoIP, TDM and hybrid network support to optimize investment in existing IT network infrastructure
- Ability to run as a virtual machine to reduce hardware, software and facilities costs
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