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Does your small or medium call center need to adhere to both corporate and governmental regulations? Are you trying to enforce compliance and mitigate risk throughout your branch offices? How can you do all that with a low IT TCO?
NICE Perform eXpress is the answer.
NICE Perform eXpress is a cost effective, easy-to-install compliance recording solution designed to address the unique requirements of small and medium-sized sites, including smaller contact centers, back offices and trading floors, as well as branch environments. Based on the NICE advanced recording technology, NICE Perform eXpress ensures liability recording and regulatory compliance enabling you to:
- Record customer calls in individual offices or throughout branch offices
- Play them back for quality management or dispute resolution
- Archive them locally or remotely in the event of future investigation or litigation
Simple but powerful, NICE Perform eXpress is an enterprise-grade solution empowering you to address key business issues concerning small and medium call centers and branches including:
Since implementing necessary IT functionality within a limited budget is often a major concern, NICE Perform eXpress delivers an affordable, all-in-one solution available in a single box and operating on a standard commercial server. The solution offers a significantly low IT total cost of ownership (TCO) as it can be deployed quickly and easily, maintained either locally or at a remote data center, and support existing VoIP, TDM and hybrid networks in a single box.
NICE Perform eXpress contains an intuitive web-based application to install, configure and manage the system as well as access recorded calls. Users can access the various modules depending on their authorization level.
To learn more about NICE Perform eXpress capabilities, click here.
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