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Businesses are increasingly required to comply with a host of corporate and governmental regulations to protect customer interests and reduce exposure to risks such as fraud and lack of employee compliance.
In the U.S., Securities and Exchange Commission (SEC) regulations require that companies must maintain any information pertaining to their business activity. In the UK, the Financial Services Authority (FSA) instructs financial institutions to tape or record all telephony and electronic communications relating to business activity. Similar types of regulations can be found in different regions across the globe requiring local or international compliance. For example, in Europe companies may have to comply with MiFID, in Japan with JSOX, in Brazil with the Customer Service decree, and in Hong Kong with the Personal Data Law.
Non-compliance can cost millions of dollars in fines and litigation, damage business reputation, increase customer churn and raise exposure to fraud.
NICE Perform eXpress is an affordable, easy-to-use compliance recording solution designed to help small and medium call centers and branches adhere to regulations. Recording customer calls is an important means of documenting all information related to specific business activities and assuring regulatory compliance.
Deploying NICE Perform eXpress helps your organization improve:
- Compliance with regulations requiring recording
- Dispute resolution and legal defense
- Verbal contract documentation
- Employee compliance monitoring and verification
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