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Fast and easy to deploy, a typical NICE Perform eXpress site deployment takes as little as four hours via an intuitive tab-based/wizard-based process.
It is a highly scalable and robust solution that can be deployed in any of the following manners:
Standalone Solution
Each installation of NICE Perform eXpress provides functionality for local query, playback, administration and archiving rules to its local site independently of other NICE Perform eXpress installations deployed in other parts of the organization. A single storage server may be used by all NICE Perform eXpress systems in the organization but each system manages its own users and archived interactions. The standalone NICE Perform eXpress is installed and controlled locally. The standalone solution is beneficial for small to medium scale organizations with independent sites.
Centrally Administered Sites
For centrally administered sites, each NICE Perform eXpress deployment operates independently within the organization providing local query, playback and archiving rules but is configured and managed from a central site. The solution’s update packs are distributed from a central location, offering organizations the opportunity to deploy multiple NICE Perform eXpress installations at their sites, while enjoying unified administration, and thus providing a low total cost of ownership.
Hub-and-Spoke
NICE Perform eXpress is ideal for organizations that have NICE Perform deployed in their data center and would like to take advantage of its capabilities at remote branches. By using a hub-and-spoke method, each branch operates independently, capturing customer interactions at the branch. Administration and interaction data can then be synchronized with the data center, enabling the branch to take advantage of sophisticated quality management and multi-dimensional interaction analysis capabilities to improve operational efficiency and customer satisfaction.
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