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The need for branch recording
Branch offices have become a primary location for organizations to interact with customers. As the number and use of branches grow, the need to record customer phone interactions with the branch is also on the rise. Compliance with new regulations in the global financial services industry, such as Basel II in the US, Europe’s Markets in Financial Instruments Directive (MiFID) and, Japan’s Financial Instruments and Exchange Law (JSOX), is driving this need.
Simple, rapid deployment
NICE Perform eXpress is a cost effective, easily installed compliance recording solution addressing the requirements of branch environments. It is deployed in as little as four hours. Furthermore, since only a small percentage of branches have IT personnel on-site, NICE Perform eXpress allows your IT administrators to efficiently manage multiple systems from a remote location to simplify site administration and improve the bottom line.
Centralized Administration and Hub-and-Spoke Deployments
By supporting both centralized administration and hub-and-spoke deployment options, NICE Perform eXpress empowers you to optimize your IT network infrastructure throughout your branch offices.
Centrally administered deployment allows NICE Perform eXpress to operate independently within the branch while it is configured and maintained from a central site. The benefits of centrally administering NICE Perform eXpress include:
- Software downloads, patches and fixes can be installed remotely
- Significantly lowers maintenance costs
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